Advanced Recording Management: Optimization, Security and Regulatory Compliance

Efficient recording management is a fundamental pillar in Contact Center operations. Having tools that enable precise extraction, migration and deletion of recordings—while complying with regulations such as GDPR—is key to ensuring data security and optimizing operational performance. Through its AI Hub, Evolutio has developed specialized solutions that address today’s recording-management challenges, ensuring efficiency, legal compliance and scalability.

With solutions such as TEAM (Tailored Extraction Audio & Meta), ARM (Agile Record Migration) and PET (Precision Eraser Tool), companies can manage their recordings in an agile and automated way. TEAM enables advanced extraction of recordings integrated into platforms such as Genesys Cloud, allowing supervisors to filter and retrieve audio with precision. ARM simplifies the secure migration of recordings from legacy environments to modern platforms, enhancing accessibility and reducing operational costs. PET ensures selective and auditable deletion, enabling compliance with data-protection regulations without compromising traceability.

Recording

Thanks to automation, native integration and high security standards, Evolutio’s solutions optimize recording management, reduce operational load and ensure that data is handled efficiently and in line with regulatory requirements.

Advanced Solutions for Recording Management

TEAM

TEAM (Tailored Extraction Audio & Meta) enables the extraction of recordings and metadata from Genesys Cloud using advanced filters, allowing supervisors to locate and export audio files based on customized parameters. Its native integration streamlines management times and ensures secure storage of data in platforms such as AWS S3 Bucket.

ARM

ARM (Agile Record Migration) is a solution designed for the management and migration of recordings from legacy platforms to modern cloud environments. Its compatibility with systems such as Nice, Verint and AWS S3 Bucket ensures a seamless transition, optimizing costs and improving data accessibility. ARM also enables searching, playback and filtering of recordings, ensuring flexible and efficient administration.

PET

PET (Precision Eraser Tool) addresses the need for secure and auditable deletion of recordings. Its ability to selectively remove records based on specific identifiers ensures regulatory compliance and the protection of sensitive data. PET integrates with Genesys Cloud and provides detailed auditing, guaranteeing full traceability in the deletion process.

Benefits of Evolutio’s Recording Solutions

  • Efficient extraction and migration: Optimize recording management with specialized tools.
  • Advanced automation: Reduce operational workload and improve team productivity.
  • Regulatory compliance: Ensure data security in line with GDPR and other regulations.
  • Integration with Genesys Cloud and AWS: Solutions built for scalable cloud environments.
  • Control and traceability: Detailed audit trails for every action performed on recordings.
  • Enhanced security: Advanced encryption and secure access and permissions management.

Evolutio: Transforming Recording Management with Advanced Technology

Evolutio develops recording-management solutions that combine security, efficiency and regulatory compliance. Its AI Hub drives the creation of tools designed to maximize control and data optimization in Contact Centers, ensuring agile and secure processes.

With a consultative approach tailored to each organization, Evolutio delivers solutions fully integrated with the industry’s leading platforms, offering 24/7 technical support, continuous updates and specialized guidance. Its ability to manage recording administration flexibly and at scale positions Evolutio as a strategic partner in the digital transformation of Contact Centers.