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The way people buy products and services, work and collaborate with each other and share their experiences has been transformed. Customers have changed their habits, and now they begin the purchase process using the web, blogs, vlogs, or social networks and contact the company through multiple channels, waiting for an almost instantaneous response. And employees work remotely, collaborate with each other, communicate online, and make decisions together.
It is essential to adopt new channels and technologies to take advantage of opportunities, improving competitive capacity, and increasing flexibility, productivity and innovation. In addition, they allow us to collect information, analyze it and simplify and personalize user experiences, allowing us to identify trends and anticipate opportunities.
Companies that are not capable of adapting to this new model, and of connecting their various platforms, systems and channels with each other, will see their ability to compete and give the most appropriate response at all times to their customers, disabled to respond quickly. to changes in demand. Employees will stop making decisions with agility, reducing their effectiveness, and it will be more difficult to retain talent.
At Evolutio we have the most disruptive technologies to improve the experience of your clients and employees. Contact Center cloud, chatbots, AI, or voice recognition provide an opportunity to create stronger and more profitable relationships with your customers, providing excellent customer experiences at every point of contact. Unified cloud communications, collaboration and video tools enable your employees to work more efficiently and in coordination, collaborating with each other effectively. And of course without neglecting the most appropriate security measures and regulatory compliance.