Businesses are increasingly migrating to virtual contact center solutions in the cloud. They provide flexibility and cost efficiency, increased call handling capabilities, and scalability.

At Evolutio we implement and manage Enghouse cloud contact center solutions, scalable, with various implementation, complexity and integration options, which will guarantee you improved interactions with your clients based on your available budget.

Count on omnichannel to offer your customers the preferred channel option, be it voice, web, email, fax, SMS, social media or IVR. In addition, its proactive and predictive call issuance service will help you improve relationships with your customers.

Improve the productivity of your agents through a unified queue, which centralises the management of customer interactions across all communication channels and tasks. The agent will be able to view all current and past interactions with the customer on all channels. 

Benefits

  • Greater agility and flexibility.
  • Quick and easy adjustment for seasonal peaks or unexpected events.
  • Reduction of risks and delivery times.
  • Agent productivity improvement.