Your contact center is constantly evolving, sometimes it requires the definition of a new technological model, to respond to a global customer service platform. Currently, there is great complexity in the technological transition due to the existence of numerous platforms.

If you need to evolve your contact center technology, we can help you from Evolutio with our technology and process consulting.

  • Analysis and feasibility of the objective model.
  • Definition of the reference model.
  • Analysis of the integration map with all business tools.
  • Technological and functional designs.
  • Decision-making and action plan.
  • Implementation plan strategy.
  • Analysis and creation of Business cases. Creation of documents and RFP.


  • Maximise business value: improve operating costs and increase the customer experience.
  • Mitigate risks: thanks to the analysis prior to the project, and the use of best market practices, risks are avoided in the transition.
  • Have a vision of the future: a roadmap aligned with the needs of the business.
  • Optimise investment: ensure future investment through economic scenarios based on success stories.