Often companies encounter different problems in serving their clients, such as the need to evolve their business processes through agility in the agent position, a lack of functionality in the integration with existing business tools in the company , deficiencies in the current products on the market, or a lack of vision in the automation processes and in the dispatch of operations.

At Evolutio we analyse all your processes and solutions, in order to improve your customers’ experience, and we propose:

  • The analysis and feasibility of integrations between multiple contact center technological environments (CTI, recording, voice portal, etc …).
  • The development of omnichannel routing engines, state control and telephony.
  • The creation of custom connectors for the integration of market leading CRMs.
  • The development for the insertion of business data in customer service systems.
  • The amplification of automation systems.
  • Development based on market standards.

Benefits

  • Maximise operational efficiency: improvement in operating costs thanks to technology and its operation.
  • Increase the customer experience: maximum personalisation in a transparent way for customers increasing retention.
  • Reduce Time to Market: availability of applications for rapid deployment and adapted to the business.
  • Optimise investment: ensure the technological investment made through integrations adapted to market developments.